Each year, J.D. Power and Associates surveys thousands of U.S. residential customers of both DSL and cable modem Internet services. The survey assesses seven key factors that contribute to overall satisfaction with a high-speed Internet service:
- billing
- provider's business image
- cost of service
- customer service / technical support
- email services
- offerings and promotions
- performance and reliability
The graphic above displays results by service provider in this survey. The top two rated providers offer DSL service, while the lowest three rated providers offer cable modem service. Be sure to note where your local provider(s) rate in this survey.
Next page > DSL and Cable Modem - Security Comparison > Page 1, 2, 3, 4, 5, 6, 7, 8, 9 * Graphic source: J.D. Power and Associates - 2004 Internet Service Provider Residential Customer Satisfaction Survey (SM) - (http://www.jdpower.com/cc/telecom/ratings/isp_highspeed/index.jsp).
